CUSTOM ORDERS ARE CLOSED.
Shipping and Postage: I take care in packaging items so they arrive to you in the same condition as they left me.
FLATE RATE SHIPPING $6.50
Courier collection is organised within 1-2 days of your oder being placed. You will receive a confirmation email with tracking information. Once collected, your parcel should arrive within 1-3 business days.
- Payment - If you are within New Zealand and would like to pay for your order via internet banking, please send a message first as this can be arranged for you.
- Local pickup - Bella Threads is based in Carterton, Wairarapa. If you would like to collect your purchase please use the code CARTERTON and you will not be charged for shipping.
Postage prices can range significantly depending on where you live. I will endeavoured to keep prices to a reasonable rate. You are welcome to enquire about pricing before ordering by sending a message.
Due to the high cost of shipping I do not add insurance on overseas purchases. Dependant on where you live taxes and duties are sometimes charged and this is at buyers expense. You will receive a confirmation email with tracking information once your parcel has been sent. Please allow 4 days to two weeks for your parcel to arrive.
Refunds and exchanges:
If you have ordered the wrong size I am happy to accept exchanges or provide a shop credit. Please note that the item needs to be returned in original condition and shipping costs will be at buyers expense.
Exchanges will not be honoured for custom made items. If you are unhappy with your purchase, please contact me as I am sure we can work something out.
All fabric, whether new or not, is pre-washed in an unscented eco-friendly washing powder.
I endeavour to use sustainably sourced fabrics and materials whether it be certified organic fabrics or good quality second hand textiles. Some of these I hand-dye using natural homemade dyes from plants, fruits and vegetables.